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User login not shown |
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BigBrother 
Registered Member 
Joined: 08 Jul 2010 Online Status: Offline Posts: 8 |
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 Topic: User login not shownPosted: 16 Jul 2010 at 1:24pm |
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Hi,
I have a strange issue. I have a machine in Kaseya which is shown as online but there is no user supposed to be logged in. So I started remote control. When the remote window opend I could see someone acting and doing stuff on this machine. So I canceled my session. Back in Kaseya the machine was still shown as online but not logged in. Any ideas what could be wrong?
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Jim
Admin Group 
Joined: 21 Jan 2009 Online Status: Offline Posts: 103 |
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Posted: 16 Jul 2010 at 1:42pm |
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One possible reason is the user is logged in through an RDP session. This will not be reported in the Kaseya console. Another cause is the kausrtsk.exe is not running or is malfunctioning. Check to make sure it is running in Task Manager. You can do this remotely by going to Remote Cntl> Files/Processes> Task Manger. Here is a link to a Kaseya KB that has some troubleshooting steps: http://portalgc.knowledgebase.net/article.aspx?article=307614&p=11855 If you still experience problems please open a support ticket by emailing help@virtualadministrator.com Thanks |
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BigBrother
Registered Member
Joined: 08 Jul 2010 Online Status: Offline Posts: 8 |
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Posted: 16 Jul 2010 at 1:51pm |
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In fact kausrtsk.exe was not running. Thanks for the tip.
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